Customer service response times may be longer than usual due to reduced staffing. Pre-orders and made-to-order items may also experience extended lead times due to our suppliers' annual summer shutdowns.

If you wish to exchange an item, please follow the return procedure above and place a new order for the enquired item.

14-day return policy valid from the day of delivery.

If you receive an item classified as faulty and/or damaged, you must contact us within 7 days of receipt. All Blues's quality guarantee covers potential manufacturing defects and cannot be held responsible for defects due to:

• Failure or damage caused by improper use or carelessness e.g. cracks from adjusting cuffs too vigorously/frequently or bending of earring clasps.

• Aesthetic changes, defects and damages due to normal wear/tear and ageing e.g. scratches/scores, oxidisation of silver or fading of gold plating.

All Blues is not responsible for any loss of goods. If an item is malfunctioning (e.g loose earring hinge/clasp) the customer is responsible for contacting customer support when the defect is detected in order to resolve the issue.