All Blues jewellery is handcrafted in Stockholm by experienced artisans, using recycled precious metals, responsibly sourced in Sweden. Precious metals are delicate elements and will naturally react to their surroundings. To reduce wear we recommend handling your jewellery with care and storing it in a cool and dry environment.

925 sterling silver naturally develops a patina when exposed to oxygen and sulfur particles in the air, chemicals, liquids and substances from the skin. To maintain the finish, use a reducing agent, such as a silver polishing cloth or a silver dip bath. In case of heavy oxidation, sterling silver jewellery can be replated a new layer of fine silver to restore its original colour.

24ct gold vermeil is pure gold electroplated over a base of 925 sterling silver. The top layer of gold will naturally wear off over time and can be replated to restore its original colour. Gently clean your product using a soft cloth without chemicals and avoid contact with liquids.

We offer restoration of any All Blues product, the cost and timeframe is determined on a case to case basis.

• Cleaning: Deep clean of silver jewellery using a reducing agent and polishing cloth. Performed by the All Blues staff and only available in-store.

• Replating: Electroplating a new layer of fine silver or 24ct gold. Performed by expert artisans in Stockholm.

• Repairs: Performed by expert artisans in Stockholm.

To request a product service or a free consultation together with one of our associates:

• Email customer@allblues.se

• Call +46 8 402 09 21

• Visit the store at Birger Jarlsgatan 2, Stockholm.

If you receive an item classified as faulty and/or damaged, you must contact us within 7 days of receipt. All Blues's quality guarantee covers potential manufacturing defects and cannot be held responsible for defects due to:

• Failure or damage caused by improper use or carelessness e.g. cracks from adjusting cuffs too vigorously/frequently or bending of earring clasps.

• Aesthetical changes, defects and damages due to normal wear/tear and ageing e.g. scratches/scores, oxidisation of silver or fading of gold plating.

All Blues is not responsible for any loss of goods. If an item is malfunctioning (e.g loose earring hinge/clasp) the customer is responsible for contacting customer support when the defect is detected in order to resolve the issue.