General The following terms and conditions (henceforth: the Terms and Conditions) are valid between you and All Blues AB (Reg. No. 556884-8021) (henceforth: All Blues; may be referred to as "us" and "we") and apply to all use of and orders placed on All Blues website allblues.com, and orders made by telephone, e-mail or by live chat with All Blues' Customer Service team (henceforth together: the "Website"). Please note that All Blues does not guarantee that all products presented on the Website are in stock or are available for purchase. All Blues reserves its right to stop selling a product. All Blues reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes. Please note that the terms and conditions valid for your order is always the terms and conditions that is in effect as of the time that you place your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.
Acceptance of order Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation or pick-up notification is our acceptance of your order. Please note that All Blues does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.
Disclaimer All Blues cannot guarantee that the content of www.allblues.se is at all time free of inaccuracies or typographical errors, or up-to-date. All Blues is allowed to, at any time, change the site’s content and items available in the product range. Errors may occur, even though All Blues always strives to display the correct texts, images and pricing on the site and web shop. In case of you being charged the wrong amount when shopping from www.allblues.se, we will give you the option of placing a new order with the correct price or by cancelling your order. If we cannot get in touch with you, we will cancel your order automatically. All Blues cannot be held responsible for any damage caused from using the site or from not being able to use the site. A problem-free, uninterrupted and secure access to the site cannot be guaranteed by All Blues.
Payments Credit cards Payment can be made by the following credit cards: Visa, Mastercard and American Express. The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once All Blues has sent you the order confirmation email.
We do our best to make the Website as secure as possible. All credit/debit card transactions on the Website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account upon acceptance of your order by All Blues. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to All Blues, your order will be cancelled.
Paypal When selecting the PayPal option, you will be directed to the PayPal site to Log In"" and review the amount shown before clicking ""Pay Now"". Once this transaction is complete, you will then return to the Website.
Delivery Shipping methods We offer different shipping methods to meet your needs as further specified when you check out. We aim to dispatch all orders within 24 hours during weekdays (except Swedish bank holidays). Please note that delivery times are provided as guidelines only, and commence from the date of dispatch. The delivery times do not take into account possible delays caused by payment authorization and/or stock availability. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.
Returns and exchanges Items purchased on allblues.se are eligible for return or exchange within 14 days of delivery.
If you wish to return or exchange an item, you can request a return authorization by contacting us at firstname.lastname@example.org. Please make sure to state your order number and the name of the item you wish to return. Once you have received a confirmation from us, please send the package to the return address below. Please note that the customer is responsible for the return cost.
Important information on returns
- Items must be returned in perfect and unused condition.
- Items must be returned exactly as received.
- Items must be returned in their original, undamaged box and pouch as this is considered part of the product.
- When returning by mail, please make sure to return the item and its corresponding box inside another solid carton box to not damage the original packaging. Preferably the original outer packaging used to ship our your order.
- All Blues reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
- Please note that All Blues will not refund taxes, duties, and/or any additional charges that may occur for orders outside of the European Union. Shipping costs for uncollected packages will not be refunded.
Return address All Blues Birger Jarlsgatan 2 114 34 Stockholm, Sweden
Receiving a refund All returns fullfiling the above criaterias and are shipped back within the 14-day time period will be refunded to the original form of payment. Express delivery costs for EU orders will be deducted from your refund. Please note that All Blues will not refund taxes, duties, and/or any additional charges that may occur for orders outside of the European Union. Shipping costs for uncollected packages will not be refunded.
Once received, returns take approximately 3-5 business days to process. Upon completion, a refund confirmation email will be generated.
Please note that return processing may take additional time during peak seasonal times.
Quality Guarantee If you receive an item classified as faulty and/or damaged, you must contact us within 7 days of receipt. All Blues's quality guarantee only covers possible manufacturing defects and cannot be held responsible for defects due to: Failure or damage caused by improper use or carelessness. Aesthetical changes, defects and/or damages caused by normal wear/tear and aging.
Copyright permission notice The copyright in the documents (including, without limitation, the trademarks of All Blues, logos, graphics, photos, text, design, icons, images data and software) provided in this web site are owned by or licensed to All Blues AB and its affiliates. You are authorized to use material from allblues.se only for personal, non-commercial use. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others, without prior written consent from All Blues. You may not modify the material in any way, without prior written permission from All Blues. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
All Blues responsibilty All Blues liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will we assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters, pandemics or similar events. All Blues' liabilities to you will never exceed your total purchase amount for each order. In case of force majeure, All Blues' obligations will be suspended. The contract between you and All Blues can, in such cases, be partially or fully terminated by yourself or by us.
Contact All Blues Birger Jarlsgatan 2 114 34 Stockholm email@example.com
Version of the terms and conditions The latest update of the Terms and Conditions of All Blues was made in November 2020.
We collect Device Information using the following technologies “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you Screen our orders for potential risk or fraud When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Rule to power our online store – you can read more about how Rule uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here. You can opt out of targeted advertising by using the links here: Facebook, Google and Bing. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.
Do not track Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Contact us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below.
All Blues FAO: Privacy Compliance Officer Bråvallagatan 2 Stockholm SE-11336