Mother necklace

Shipping

Sweden

All Blues offers free standard shipping on all orders within Sweden, delivered by Postnord in 1-2 days.

EU

For customers living within the European Union, free standard shipping is offered on all orders above €200. However, orders below this amount will be charged a shipping fee of €10 at checkout. Orders shipped with standard UPS shipping are delivered in 3-5 days. You will also get the option to select express shipping, which comes with an extra fee of €20. Orders shipped with UPS express shipping are delivered in 1-2 days.

Rest of world

For customers living outside the European Union, free standard shipping is offered on all orders above €250. However, orders below this amount will be charged a shipping fee of €20 at checkout. Orders shipped with standard UPS shipping are delivered in 2-5 days. The shipping rates are not inclusive of customs and duty fees that could be charged when the package reaches the country of destination. Please note that the delivery to rural addresses can result in longer delivery times.

Insurance

Each purchase is insured by All Blues during the time of transit, from when it leaves our office until it is delivered to you.

Payment

Credit cards

We accept VISA, Mastercard and American Express as credit card payments. All Blues does not charge the credit card as this is on hold until the shipment date, which is when the package is dispatched. However, the order amount will be deducted from your credit card by the time you place your order.

Paypal

You can also pay with a PayPal account, which you can log into or register for. PayPal stores your card and bank information, enabling you to pay without sharing your payment details with All Blues.

Returns & exchanges

All Blues accepts returns and/or exchanges within 14 days from the date you received your order. Any unwanted items must be shipped/postmarked within 14 days of receipt. You must return the items in unused condition and All Blues will only accept returns if labels and original packaging are fully intact. All Blues is not responsible for the damage or loss of any items during transit back to the All Blues office. The return shipping fee is not covered by All Blues, therefore the customer is responsible for covering the shipping fee. If you wish to return or exchange an item, you can request a return authorization by contacting us at customer@allblues.se. Please make sure to state your order number and the name of the item you wish to return. Once you have received a confirmation from us, please send the package to the address below.

Returns

Purchased items are only exchangeable into a different size and/or color upon receipt of returned items and are based on stock availability. Exchanges are shipped back to the customer free of charge. Should you be interested in a different item, please return your item(s) to All Blues and simply purchase the desired piece at www.allblues.se.

Receiving a refund

Your refund will be credited through the original purchaser’s payment method. All Blues will issue a full refund if the complete order is returned. Please note that All Blues will not refund the return shipping fee. In case we receive a written notice and proof of return within 14 days upon arrival, All Blues will issue a refund at the latest on day 14. Please note that All Blues will not refund additional duties, taxes, or any additional charges, that may occur for orders outside of the European Union. Shipping costs for uncollected packages will not be refunded.

Returns address

All Blues

Bråvallagatan 2

113 36 Stockholm Sweden

Product care

Each All Blues piece is handcrafted and requires delicate handling. All products are made from recycled sterling silver, which can oxidize over time by exposure to the air and substances from the skin. Never wear your jewellery when in the swimming pool, sauna, jacuzzi or the shower. To prevent the jewellery from oxidizing, we recommend you to store the product inside the accompanied jewellery pouch when not worn. In case of heavy oxidation, please use reducing agent (silver polishing cloth or a silver sparkle bath) to clean the piece, which should be stocked at most local goldsmiths. Please note that our bracelets can be adjusted slightly in size by tightening or loosening the bangle carefully. However, make sure to only do this once, as it might break if done frequently (please see Quality guarantee for more info).

18ct gold vermeil

Please be aware that our gold plated products are just that – plated. This means that the base is of sterling silver, plated with a thick layer of 18ct gold. We cannot guarantee how long the gold layer will be in impeccable condition, as it depends on how it is worn and handled. Avoid direct contact with water and chemical products e.g. soap and perfume.

Quality guarantee

If you receive a faulty and/or damaged item, you must contact us within 7 days of receipt. All Blues’ quality guarantee only covers manufacturing defects. All Blues cannot be held responsible for defects due to: Failure or damage caused by improper use or carelessness (e.g. cracks from adjusting a bracelet to vigorously or frequently). Aesthetical changes, defects and damage due to normal wear/tear and aging.

Customer care

customer@allblues.se

General inquiries

info@allblues.se

All Blues

Bråvallagatan 2

113 36, Stockholm

Sweden

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H Beauty & Youth, Tokyo

Isetan, Tokyo

La Garçonne, New York

Liberty, London

Matches Fashion, London & Online

NK Nordiska Designers, Stockholm

NK Paul & Friends

SSENSE, Montreal & Online

Tom Greyhound, Paris

Totokaelo, New York, Seattle

Please contact info@allblues.se to find your local retailer

Terms

This website is managed by All Blues AB (hereinafter referred to as All Blues or we). Following terms apply to all users of www.allblues.se. The terms are valid for all future transactions between you and www.allblues.se. These terms and conditions apply to the sales of jewellery or other products by All Blues to private individuals. www.allblues.se is directed exclusively to private individuals. All Blues reserves the right to revise these terms and conditions.

Disclaimer

All Blues cannot guarantee that all items displayed at www.allblues.se are in stock by the time of your order. In case an item of your order is out of stock, we will contact you by phone or e-mail. All Blues cannot guarantee that the content of www.allblues.se is at all time free of inaccuracies or typographical errors, or up-to-date. All Blues is allowed to, at any time, change the site’s content and items available in the product range. Errors may occur, even though All Blues always strives to display the correct texts, images and pricing on the site and web shop. In case of you being charged the wrong amount when shopping from www.allblues.se, we will give you the option of placing a new order with the correct price or by cancelling your order. If we cannot get in touch with you, we will cancel your order automatically. All Blues cannot be held responsible for any damage caused from using the site or from not being able to use the site. A problem-free, uninterrupted and secure access to the site cannot be guaranteed by All Blues.

Copyright permission notice

The copyright in the documents (including, without limitation, the trademarks of All Blues, logos, graphics, photos, text, design, icons, images data and software) provided in this web site are owned by or licensed to All Blues AB and its affiliates. You are authorized to use material from allblues.se only for personal, non-commercial use. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others, without prior written consent from All Blues. You may not modify the material in any way, without prior written permission from All Blues. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

Privacy

Below follows our privacy policy which describes how your personal information is collected, used, and shared when you visit or make a purchase from allblues.se. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– Communicate with you

– Screen our orders for potential risk or fraud

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store – you can read more about how Shopify uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here. You can opt out of targeted advertising by using the links here: Facebook, Google and Bing. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@allblues.se or by mail using the details provided below.

All Blues

FAO: Privacy Compliance Officer

Bråvallagatan 2 Stockholm SE-11336