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If you receive a faulty and/or damaged item, you must contact us within 7 days of receipt. All Blues’ quality guarantee only covers manufacturing defects. All Blues cannot be held responsible for defects due to: Failure or damage caused by improper use or carelessness (e.g. cracks from adjusting a bracelet to vigorously or frequently). Aesthetical changes, defects and damage due to normal wear/tear and aging.