Customer service

Terms and conditions
This website is managed by All Blues AB (hereinafter referred to as All Blues or we). Following terms apply to all users of The terms are valid for all future transactions between you and These terms and conditions apply to sales of jewellery or other products by All Blues to private individuals. is directed exclusively to private individuals. All Blues reserve the right to revise these terms and conditions.


Returns and exchanges
All Blues accept exchanges and returns of orders within 14 days following the delivery of your order: any unwanted items must be shipped/postmarked within 14 days of receipt. You must return the items in unused condition. All Blues will only accept returns if labels and original packaging are fully intact. All Blues is not responsible for the items during shipment back to the All Blues office. The return shipping fee is carried by the customer. If you should wish to return or exchange an item, you must request a return authorization by contacting us at and within 14 days following the delivery of your order. State your order number and the name of the item you wish to return. Once you have received a confirmation from us, please send the package to the address below. Please note that 18ct gold products are made after the order is placed, hence we cannot offer return or exchange on these product. Furthermore, we do not offer return on products from limited edition collections.

Return address
All Blues AB
Bråvallagatan 2
113 36 Stockholm Sweden

Purchased items are only exchangeable into a different size and color upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge. Should you be interested in a different item, please return your item/s to All Blues and simply purchase the new piece separately at 18ct gold products are made after the order is placed, hence we cannot offer return or exchange on these product.

Receiving a refund
Your refund will be credited to the original purchaser’s credit card. All Blues will issue a full refund if the complete order is returned. Please note that All Blues will not refund the return shipping fee. In case we receive a written notice and proof of return within 14 days upon arrival, All Blues will issue a refund latest on day 14. In case we have not received a written proof of a return, we will allow 30 days to issue a refund.

All Blues quality guarantee
If you receive an item classified as faulty and was received damaged you must contact us within 7 days of receipt. All Blues quality guarantee only cover manufacturing defects. All Blues can not be held responsible for defects due to: 
Failure or damage caused by improper use or carelessness (e.g. cracks from adjusting a bracelet to vigourosly or frequently).
Esthetic changes, defects and damage due to normal wear and tear and aging

All Blues cannot guarantee that all items displayed at are in stock by the time of your order. In case an item of your order is being out of stock, we will contact you by phone or e-mail. All Blues cannot guarantee that the content of is at all time free of inaccuracies or typographical errors, and up-to-date. All Blues is allowed to, at any time, change the site’s content and items available in the product range. Errors may occur, even though All Blues always strive to display the correct texts, images and pricing on the site and web shop. In case of you being charged the wrong amount when shopping from, we will give you the option of placing a new order with the correct price or canceling your order. If we can not get in touch with you, we will cancel your order automatically. All Blues cannot be held responsible for any damage caused from using the site or from not being able to use the site. A problem-free, uninterrupted and secure access to the site can not be guaranteed by All Blues.

Copyright permission notice
The copyright in the documents (including, without limitation, the trademarks of All Blues, logos, graphics, photos, text, design, icons, images data and software) provided in this web site are owned by or licensed to All Blues AB and its affiliates. You are authorized to use material from only for personal, non-commercial use. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others, without prior written consent from All Blues. You may not modify the material in any way, without prior written permission from All Blues. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

Personal information
When shopping at some of your personal information will be saved, in order to carry out your purchase. All Blues treats all personal information confidential. You have the right to request access to your data, and if any information is incorrect, you can get this changed or deleted. All Blues may also use cookies to enhance your shopping experience.

Cookies are used in order to improve your experience of the site. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Cookies are also used for statistical purposes. By browsing you consent to the use of cookies.

The latest update of the Terms and Conditions of was made in July, 2016.