Terms & Conditions
Terms and conditions
This website is managed by All Blues AB (hereinafter referred to as All Blues or we). Following terms apply to all users of allblues.se. The terms are valid for all future transactions between you and allblues.se. These terms and conditions apply to sales of jewellery or other products by All Blues to private individuals. Allblues.se is directed exclusively to private individuals. All Blues reserve the right to revise these terms and conditions.
All Blues offers free standard delivery on all orders placed within Sweden. For all other customers free shipping is offered on all orders above 200EUR/250USD/200GBP. Orders below this level will be charged a shipping fee at checkout. Orders placed outside Sweden will be shipped with UPS Express with estimated delivery time 2-3 business days. Please note that delivery to rural addresses can result in longer delivery times.
Each purchase is insured by All Blues during the time in transit until it is delivered to you. Signature upon delivery is required for all orders. The responsibility passes to you when the delivery is signed.
We accept all major credit cards, Paypal, Klarna Invoice and Klarna Account as possible methods of payment. All Blues do not charge your credit card until the date of the shipment, meaning when the package is dispatched. However, the order amount will be captured from your account immediately by the time you place your order.
The following credit cards are accepted by All Blues: Visa, Mastercard and American Express. Payment is debited from your account as soon as you place the order but will be charged on the day of shipment.
You can pay with your already registered PayPal account. PayPal is the preferred way to pay online due to its safety and speed. Paypal stores your card and bank information, enabling you to pay without sharing your payment details with All Blues.
We offer payment against an invoice, done in cooperation with Klarna. A standard credit check is carried out when choosing invoice at checkout. Payment must be fulfilled within 14 days otherwise a delayed fee is added.
Returns and exchanges
All Blues accept exchanges and returns of orders within 14 days following the delivery of your order: any unwanted items must be shipped/postmarked within 14 days of receipt. You must return the items in unused condition. All Blues will only accept returns if labels and original packaging are fully intact. All Blues is not responsible for the items during shipment back to the All Blues office. The return shipping fee is carried by the customer. If you should wish to return or exchange an item, you must request a return authorization by contacting us at firstname.lastname@example.org and within 14 days following the delivery of your order. State your order number and the name of the item you wish to return. Once you have received a confirmation from us, please send the package to the address below. Please note that 18ct gold products are made after the order is placed, hence we cannot offer return or exchange on these product. Furthermore, we do not offer return on products from limited edition collections.
All Blues AB
113 36 Stockholm Sweden
Purchased items are only exchangeable into a different size and color upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge. Should you be interested in a different item, please return your item/s to All Blues and simply purchase the new piece separately at allblues.se. 18ct gold products are made after the order is placed, hence we cannot offer return or exchange on these product.
Receiving a refund
Your refund will be credited to the original purchaser’s credit card. All Blues will issue a full refund if the complete order is returned. Please note that All Blues will not refund the return shipping fee. In case we receive a written notice and proof of return within 14 days upon arrival, All Blues will issue a refund latest on day 14. In case we have not received a written proof of a return, we will allow 30 days to issue a refund.
All Blues jewellery will stay as new with a few easy measures. We recommend you to wipe off the piece with a soft cloth after each use to clean off the daily dirt that comes from wearing. Once in a while it’s important to wash the jewellery more carefully with soap and water. All Blues uses 925 sterling silver and 18ct gold. Silver oxidize over time when being exposed to air and substances from your skin. To prevent the jewellery from oxidizing we recommend you to keep the piece in the accompanying dust bag when not wearing. In case of oxidation, please use reducing agent to reset the piece. Please note that bracelets can be adjusted slightly in size by sealing or widening carefully. Avoid doing this more than once.
All Blues quality guarantee
If you receive an item classified as faulty and was received damaged you must contact us within 7 days of receipt. All Blues quality guarantee only cover manufacturing defects. All Blues can not be held responsible for defects due to:
Failure or damage caused by improper use or carelessness (e.g. cracks from adjusting a bracelet to vigourosly or frequently).
Esthetic changes, defects and damage due to normal wear and tear and aging
All Blues cannot guarantee that all items displayed at allblues.se are in stock by the time of your order. In case an item of your order is being out of stock, we will contact you by phone or e-mail. All Blues cannot guarantee that the content of allblues.se is at all time free of inaccuracies or typographical errors, and up-to-date. All Blues is allowed to, at any time, change the site’s content and items available in the product range. Errors may occur, even though All Blues always strive to display the correct texts, images and pricing on the site and web shop. In case of you being charged the wrong amount when shopping from allblues.se, we will give you the option of placing a new order with the correct price or canceling your order. If we can not get in touch with you, we will cancel your order automatically. All Blues cannot be held responsible for any damage caused from using the site or from not being able to use the site. A problem-free, uninterrupted and secure access to the site can not be guaranteed by All Blues.
Copyright permission notice
The copyright in the documents (including, without limitation, the trademarks of All Blues, logos, graphics, photos, text, design, icons, images data and software) provided in this web site are owned by or licensed to All Blues AB and its affiliates. You are authorized to use material from allblues.se only for personal, non-commercial use. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others, without prior written consent from All Blues. You may not modify the material in any way, without prior written permission from All Blues. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
The latest update of the Terms and Conditions of allblues.se was made in September, 2017.